Customer Support

📞 Phone / WhatsApp: 0310-7576100
📧 Email: motiffaofficial@gmail.com

Support Hours

🕒 Monday – Sunday

12:00 PM – 11:00 PM

Exchange & Return Policy – Motiffa

At Motiffa, customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help with a simple and hassle-free return or exchange process.

Easy Returns & Exchanges

You may return or exchange eligible items within 7 days of receiving your order if:

• The item is damaged or defective upon delivery
• You received the wrong item
• The product does not meet your expectations and you wish to exchange or return it

We want you to shop with confidence and enjoy every purchase from Motiffa.

How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of receiving your order.

Please provide the following details:

• Your full name
• Order number
• Reason for return or exchange
• Photos of the item (if damaged or incorrect)

Contact Information

📞 Phone / WhatsApp: 0310-7576100

📧 Email: motiffaofficial@gmail.com

Return Process

1. Contact our support team with your request.
2. Our team will guide you through the return or exchange process.
3. Send the item back to our return address.
4. Once received and inspected, we will process your refund or exchange.

If the item received was damaged, defective, or incorrect, Motiffa will cover the return shipping cost.

Return Address

Motiffa
📍 Lahore, Punjab, Pakistan
📞 0310-7576100

Return & Exchange Conditions

To qualify for a return or exchange:

• The item must be unused, unworn, and unwashed
• Original packaging, tags, and invoices must be included
• The request must be made within 7 days of delivery

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale items
• Discounted products
• Customized or altered items

Refunds

Once your returned item is received and approved:

• Refunds will be processed within 5 working days
• The amount will be returned through the original payment method (Bank Transfer or EasyPaisa)

You will be notified once your refund has been processed.

Exchanges & Replacements

If you received a damaged, defective, or incorrect item, we will provide a replacement at no additional cost.

Exchange requests are subject to product availability.

Legal Rights

This policy does not affect your legal rights regarding faulty, damaged, or incorrectly described products under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

📞 0310-7576100

📧 motiffaofficial@gmail.com
🌐 Motiffa

At Motiffa, we believe fashion is more than just clothing — it’s a way to express confidence, elegance, and individuality. Our mission is to create stylish and comfortable fashion for women who appreciate both modern trends and timeless beauty.

Our collections feature carefully designed casual, semi-formal, and formal wear that combines sophistication with everyday comfort. From elegant dresses and trendy tops to graceful co-ord sets and statement pieces, every outfit is created to help you look and feel your best.

At Motiffa, attention to detail matters. We focus on quality fabrics, modern cuts, fine stitching, and beautiful finishing touches to ensure every piece stands out. Our designs are inspired by contemporary fashion while maintaining a graceful and feminine aesthetic.

We are passionate about offering fashion that feels special — outfits that fit beautifully, elevate your style, and make every moment memorable.

Whether you’re dressing for a casual day out, a festive occasion, or an elegant evening, Motiffa is here to bring confidence and style to your wardrobe.

Thank you for choosing Motiffa — where fashion meets elegance.