Terms & Conditions
Terms & Conditions – Motiffa
Important Legal Notice
Welcome to Motiffa. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By using our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
If you have any questions, feel free to contact us — we’re always happy to help.
1. About Us
Motiffa is the official website operated by Motiffa (“we”, “our”, or “us”).
2. Shipping & Delivery
We currently deliver across Pakistan and may offer international shipping for selected locations.
Delivery times may vary depending on your location and product availability. We aim to dispatch all orders as quickly as possible.
If no specific delivery timeframe is mentioned, orders are generally delivered within 30 days from confirmation.
In case of unexpected delays, we will notify you through email or phone.
3. Eligibility to Place Orders
By placing an order on our website, you confirm that:
- You are at least 18 years old, or
- You are using the website under the supervision of a parent or legal guardian
You also confirm that the information you provide is accurate and complete.
4. Order Confirmation
After placing an order, you will receive an order confirmation via email or WhatsApp.
Your order becomes officially accepted once it has been dispatched.
We reserve the right to refuse or cancel any order due to:
- Product unavailability
- Incorrect pricing
- Suspected fraudulent activity
- Payment issues
5. Pricing & Payments
- All prices displayed on our website are listed in PKR unless otherwise stated.
- Prices may change without prior notice.
- Once your order is confirmed, the price will not change.
- Payments can be made using the available payment methods shown at checkout.
- Only one promotional or discount code may be used per order unless stated otherwise.
6. Returns & Exchanges
We want you to love your purchase from Motiffa.
If your item is damaged, incorrect, or you wish to exchange it, please contact us within 7 days of receiving your order.
Returned items must be:
- Unused and unworn
- In original packaging
- Accompanied by tags and proof of purchase
Sale or discounted items may not be eligible for return or exchange.
For complete details, please review our Return & Exchange Policy.
7. Product Information
We strive to display product colors, descriptions, and images as accurately as possible. However, actual colors may vary slightly depending on your screen settings and lighting conditions.
8. Intellectual Property
All content on the Motiffa website, including:
- Logos
- Product images
- Graphics
- Text
- Website design
- Product descriptions
is the property of Motiffa and may not be copied, reproduced, or used without written permission.
9. Communication
By using our website, you agree to receive communications from us through:
- SMS
- Phone calls
These communications may include order updates, promotions, and customer support messages.
10. Limitation of Liability
Motiffa is not responsible for:
- Delays caused by courier services
- Losses resulting from incorrect customer information
- Indirect or incidental damages arising from website use
Our liability is limited to the amount paid for the purchased product.
11. Events Beyond Our Control
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Internet or technical failures
- Government restrictions
- Strikes or labor disputes
- Courier disruptions
12. Changes to Terms
We may update these Terms & Conditions at any time without prior notice. The latest version will always be available on our website.
By continuing to use our website, you agree to the updated terms.
13. Promotions & Discount Codes
- Promo codes apply only to eligible items
- Sale and clearance products may be excluded from promotions
- Only one promo code may be used per order
- Promotions are subject to change or cancellation without notice
14. Social Media Competitions
From time to time, Motiffa may run giveaways or competitions on social media platforms.
General rules include:
- Participants must follow the official Motiffa account
- Winners are selected randomly unless otherwise stated
- Winners must respond within the announced timeframe
- Prizes are non-transferable and cannot be exchanged for cash
Additional rules may apply to specific campaigns.
15. Governing Law
These Terms & Conditions are governed by the laws of Pakistan. Any disputes shall be handled under the jurisdiction of the courts of Pakistan.
16. Contact Us
For questions, support, returns, or complaints, please contact us:
📞 0310-7576100