Refund policy
Exchange & Return Policy
At Motiffa, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Exchange & Return Policy below.
Exchange Policy
7 Days Exchange: Exchange requests must be made within 7 days of receiving your order.
Eligibility: Items must be unused, unwashed, in their original condition, and returned with all original tags and packaging.
Size & Article Exchange: If the delivered item matches the size and product you ordered, but you wish to exchange it for a different size or article, a Rs. 500 delivery charge will apply.
Procedure: To request an exchange, please contact our customer support team. Once your request is approved, we will guide you through the exchange process.
Return / Refund Policy
7 Days Refund: Refund requests must be made within 7 days of receiving your order.
Eligibility: Returns are accepted only if the item received is defective, damaged, or incorrect. The item must be unused, unwashed, and returned with all original tags and packaging.
Procedure: Please contact our customer support team with clear photos of the defective or incorrect item. After verification, we will guide you through the return process.
Refund: Once the returned item has been received and inspected, approved refunds (if applicable) will be processed within 2 business days.
Exceptions
- Items purchased during Sale or Clearance promotions are not eligible for exchange or return unless they are defective or an incorrect item has been delivered.
- Items that have been used, washed, altered, or damaged after delivery are not eligible for exchange or return.
Shipping
Free Shipping: Free shipping is available on eligible orders. Shipping details may vary depending on the order and delivery location.
Product Page Notice
7 Days Refund & Exchange | Free Shipping
If you have any questions or need assistance, please contact us:
Brand: Motiffa
Website: motiffa.com
Phone / WhatsApp: 0310-7576100
Email: motiffaofficial@gmail.com
Address: Lahore, Pakistan